Privacy policy
Your health and your privacy matter. When you visit a dental website, you may not think much about the information being collected in the background, but knowing how your personal data is handled is an important part of feeling confident in the practices you trust. Whether you’re filling out a new patient form, requesting an appointment online, or simply browsing to learn more about dental care, you deserve a clear picture of how that information is used.
At Travis J. Calhoun, DDS, trust is built one interaction at a time. Dr. Calhoun and his team have been caring for patients across western North Carolina for over 30 years, and protecting your personal and health information is something we take seriously. Before your next visit, we encourage you to review our dental services and familiarize yourself with how we handle the details you share.
What Information Do We Collect?
When you interact with our website or our office, we collect certain personal information. This includes both what you share directly with us and information gathered automatically when you browse our site.
Here is what we collect and why:
- Contact Information: Your name, phone number, and email address, submitted through our contact form or appointment request
- Health Information: Medical and dental history provided during patient intake, protected under HIPAA as outlined below
- Technical Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools
- Form Submissions: Any information you voluntarily provide when reaching out to our office or requesting an appointment
We collect this information to provide and improve our services, communicate with patients, and maintain the security of our website.
How Is Your Health Information Protected?
As a dental practice, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI), including dental records, treatment history, and billing information, is handled in strict accordance with HIPAA regulations. The U.S. Department of Health and Human Services grants patients the right to access, review, and request corrections to their health records.
We will never sell your PHI or use it for marketing purposes without your written authorization. A full Notice of Privacy Practices is available at our office and provided to all new patients. If you have questions about your privacy rights, please reach out to our team directly.
How Do We Use Your Information?
We use the information we collect for specific purposes tied to your care and our operations. This includes scheduling and confirming appointments, responding to questions, improving our website experience, and sending relevant communications when you have opted in.
We do not sell or rent your personal information to third parties. In limited circumstances, we share information with trusted service providers who assist in operating our website and practice and are bound by confidentiality agreements. Disclosure happens only to the extent necessary to perform those services.
Cookies and Website Tracking
Our website uses cookies, which are small data files placed on your device when you visit a site. Cookies help us understand how visitors interact with our pages so we can continue to improve the experience. Some are essential for the site to function, while others help us analyze traffic and measure performance.
You may adjust your browser settings to decline cookies, though doing so may affect certain features of the website. We also use third-party tools, such as Google Analytics, to collect aggregated, anonymized data on site usage. This data does not include your name, dental records, or any PHI.
Links to Third-Party Sites and Policy Updates
Our website may contain links to third-party sites not operated by our office. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. If our practice were to undergo a business transition, patient information may be transferred as part of that process, subject to the same protections described here.
We reserve the right to update this privacy policy at any time. When changes are made, the revised policy will be posted on this page. We encourage you to check back periodically to stay informed.
Schedule an Appointment With Travis J. Calhoun, DDS, in Asheville, NC
Your privacy is one part of a broader commitment to your comfort and care. From the moment you browse our site to the moment you walk through our door, our goal is to make every step as clear and welcoming as possible. Dr. Calhoun and his staff bring over 30 years of experience serving the Asheville community, including being transparent about how your information is protected. You can learn more about our team on our Meet Dr. Travis page or explore payments and financing options before your visit. When you’re ready to get started, we’d love to hear from you. Give us a call or use our contact form to schedule an appointment.